Have a question about
We have the answer! Check out the list of frequently asked questions we have put together below to help you find your place to love.
What is an individual lease?
An individual lease provides each resident with their own separate lease agreement and responsibility for only his/her monthly rent installment and applicable utility and parking charges. By signing an individual lease, you are only taking responsibility for your rent installment and lease terms and will not be held liable for any delinquent amounts owed by your roommate(s).
Rent & Billing
When is the rent installment due?
Rent installments are due the 1st of every month.
How can I make my rent payment?
We accept checks, money orders and cashier’s checks in our office. As an alternative payment option we also accept credit card, debit cards and ACH payments online at http://connect.studenthousing.com for your convenience. We are unable to accept cash.
Do you send me a bill every month?
No, bills are not sent to residents each month, but you may see payment reminders posted around the property.
When is a guarantor required?
All residents require a guarantor to complete the guaranty agreement.
Can I be my own guarantor?
A resident can act as their own guarantor if they can show documentation as outlined in the lease agreement that they have income greater than three times the monthly rent installment.
What paperwork is required with a guarantor?
The guarantor will need to sign the guaranty agreement. If the resident is not of legal age to execute a contract, the guarantor will be required to sign both the lease and guaranty agreement.
Can I fill out an application online?
You can access the online application by clicking the “Apply Online” link at the top of every page.
Can I print an application from the website?
You can access the printable PDF version of the application by clicking the “APPLY ONLINE!” link at the top of each page then selecting "Apply by mail" at the top of the page.
What are the Housing Requirements at Texas A&M-San Antonio?
The University has implemented a housing requirement stating all first-year students live at Esperanza Hall. Any student with fewer than 30 earned semester hours, who wishes to reside off-campus may be eligible to live off campus after an Exemption Form is submitted and approved through the University. For more information click here.
Roommate Matching & Requests
Do you have a roommate matching service?
Yes, you will be given a profile card when completing your lease contract that will inquire as to your study habits, social habits, and hobbies to help us match you with residents that have similar preferences in your floor plan.
Can I request specific roommates?
Yes, you can list the roommates you have chosen on your profile card when completing your lease. It is important that all roommates list each other and that all requests are mutual.
Am I allowed to request a specific unit?
You can list your preferences on your profile card and housing application and we will do our best to place you in the unit that fits those requests. All requests are served on a first-come, first-served basis and are taken in order based on the date your lease was received.